Happy Facilities Managers Equals Positive Experiences for Everyone

Happy Facilities Managers Equals Positive Experiences for Everyone

At CountyClean, we fully appreciate the importance that behind the scenes facilities management (FM) has and how proper planning can help to achieve positively memorable customer, customer, stakeholder and employee experiences in any sector.

We’re proud to support the facilities management industry and wish to welcome you to join us in celebrating World FM Day by taking a look at some of own happy experiences, but first off, here’s a bit of background about today’s global event…

World FM Day 2018 Facilities Management Estates FMAccording to British Institute of Facilities Management (BIFM), facilities management can be defined as

“an organisational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business”.

There are many services, disciplines and tasks that are part of everyday facilities management, and although they are not necessarily perceived as being a key business function, these daily duties are essential to ensure safety for everyone as well as longevity of properties, and the smooth and efficient running of day to day business.

World FM Day aims to raise the profile of facilities management on an international scale, promoting best practice and FM ideals, within the profession, the industry, local and national governments and of course the general business community.

The complete waste management solution that CountyClean Group offers 24/7/365 is rather in demand by facilities and estates managers who need our fleet of high spec specialist vehicles and fully accredited operatives to clear wet hazardous and non-hazardous liquid waste.

For instance, our road sweepers are a regular feature at car parks and on thoroughfares across the South East. Below you can see our largest Mercedes Benz Scarab Magnum Plus Titanium sweeper taking care of muddy roads surrounding The Beacon shopping centre development site in central Eastbourne (formerly known as Eastbourne Arndale Shopping Centre) as well as autumnal debris at one of Gatwick Airport’s car parks…

CountyClean Group Road Sweeper in central Eastbourne

“I have to say Gatwick landside has never looked so good!” Facilities Manager at Gatwick Airport Ltd

CountyClean Group Road Sweeper at Gatwick Airport car park

We are also often called upon to clear oily water and road debris from industrial vehicle interceptors, furthermore our operatives are part of FM planned maintenance programmes whereby we carry out grease trap empties at schools, care homes, food manufacturing plants, and fast food and commercial restaurants within the hospitality industry.

CountyClean Group - grease trap - fast food - restaurant

Other areas in which our teams regularly work for include servicing pump stations and anti-flood devices for example, as well as utilising our high-pressure water jetting units to clear ponds, gullies and water attractions at entertainment venues and attraction parks in the UK such as at Brighton Sea Life Centre:

CountyClean Group - Brighton Sea Life - gullies - gully - water jetting

In comparison, we provide emergency response services such as the below where one of our 8 wheeler 4,000 gallon tankers quickly dealt with a large amount of surface water that was flooding an industrial estate near Glyndebourne…

CountyClean Group - yellow tanker - flood - surface water - Glyndebourne - sussex

Here, our CCTV investigation team swiftly identified issues in pipeline flow outside a street of shops in London in the middle of the night…

CountyClean Group - CCTV pipeline inspection - blockage - London

Another example where we responded to an emergency call out from a Facilities and Estates Manager was at a leading food producer in the South East of England who had an urgent oil spill situation that needed clearing up fast. Here’s the feedback from that customer:

“Thank you for all your help and for being so fast, you have been incredibly helpful and got a lorry here within a couple of hours of my call. Genuinely very much appreciated. I have shared your details with my network and will call upon your services again.”

As you can see, CountyClean Group has customer experience at the top of it’s list of priorities and is passionate about enabling positive customer and customer experiences at any property type across the region, from Ramsgate in East Kent to Southampton in Hampshire and up to St Albans in Hertfordshire – we are ready and able to serve.

“We fully support World FM Day’s cause as we are committed to delivering exceptional customer service and exceed expectations in everything that we do. As well as training our operatives beyond industry standards and always listening to customers’ needs, our annually implemented accreditation programme proves our dedication to providing first class liquid waste management services.”  Mike Walker, Managing Director

To find out more about World FM Day and how you can contribute to enabling positive experiences for everyone in your building, visit https://globalfm.org.

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