Emergency Flood Response

Emergency Flood Response

If you experience flooding, at your home or business, please reach out to us immediately on 0800 171 2204.

We offer our emergency flood response services 24/7. Whether the flooding is caused by sewer and drainage systems being overwhelmed after a heavy downpour or flooding from rivers and other water sources, we will remove the excess water quickly and efficiently with our powerful vacuum tankers.

Emergency Flood in your Home or Business

Our fast-acting flood response team has successfully helped numerous residential properties and businesses across London and the South-East. Our powerful vacuum tankers are fitted with the latest technology, built to the highest specifications and strictest environmental standards with customised suction pumps to efficiently remove the water from your premises. Our fleet of equipment can effectively access and remove the floodwater from basements and underground premises.

24/7 Emergency Flood Response

We provide a variety of emergency flood response services to meet the unique needs of each clients. Our flood response unit deliver a dependable and bespoke service designed to meet your specific needs. Our services include:

  • Efficient pumping of floodwater from basements, cellars and underground premises
  • Safe disposal of floodwater at CountyClean Group’s waste disposal and recycling facility or trusted treatment facilities
  • 24/7 emergency flood response.
  • Gully emptying 
  • Culvert cleaning

Call us on 0800 171 2204 or 01323 741818 24/7, you will get straight through to a team member. We do not use automated phone systems so you can be confident we will take your call immediately.

Road Flooding

If you see major flooding on the roads, it is important to call your local highway authority as soon as possible. For minor flooding, it’s advisable to also report this to your local highways authority but via their website. After heavy rain it can take some time for the water to gradually drain away. If there is still any remaining water on the road or pavement after 2 hours, it should be reported.

Gully Cleaning

Preventative Flood Maintenance

Over time, gullies tend to accumulate silt and various debris, including leaves from seasonal tree shedding. This accumulation can lead to the gullies becoming less efficient or even getting blocked, potentially resulting in flooding during heavy rainfall.

If you come across a blocked roadside gully, it’s advisable to notify your local highways authority. However, if the gully is situated on private property, within a parking area, or on a private road, our gully cleaning and emptying services are available to restore proper drainage. We can also offer slot drainage cleaning when needed.

In cases where it’s essential, we can use our CCTV drainage survey equipment to assess the condition of connecting pipework and ensure it’s clear and in good shape. High-pressure water jetting and root cutting equipment can be utilised to clear the pipework.

Regular inspection of cluverts is important to ensuring that the surface water can flow freely and to reduce the risk of flooding during periods of heavy downfalls. At CountyClean Group, we can clean, unblock and services culverts.

Culvert Inspection

We can conduct surveys on culverts of various sizes using a range of techniques, including CCTV and pole-cam equipment and on-site walk-through inspections. We inspect the culverts for any signs of erosion, joint separation, blockages in the pipe, bottom sag, build-up of sediments inside the culvert and the efficiency of both the inlet and the outlet.

Culvert Cleaning Services for preventative flood response

Culvert Cleaning

Our latest Kroll combination and recycler units can remove the sludge and can clear debris from culverts quickly allowing water to flow free of blockages. With out Porto reel, we can offer our customers high-pressure water jetting services in rough terrain and remote locations up to 300m from our Kroll recycling unit’s location.

Experts in Flood Water Removal and Clean-Ups

Major floods can interrupt your business and even affect your daily routine. Should this happen to you, our emergency flood response will help get things back on track by removing flood water rapidly and by restoring the flood site back to normal.

A simple way to prepare yourself, your family and your home or business for floods are to check if you are at risk using a postcode search. You can also sign up for free flood warnings direct to your mobile, home phone or email. You can read more about this in our blog.

We are fully accredited and licensed by the Environment Agency for emergency flood response. To find out more information on this service and for flood help and advice, get in contact with us and our teams will be happy to answer any further queries you may have.

We are available 24 hours a day, 7 days a week across London and the South of England for all emergency flood response call outs. Call us today to receive a free, no obligation quote.

Get In Touch

We are available to take your call 24/7.  During office hours you will be transferred to a specialist team member.  Out of hours your call will be answered by a dedicated duty manager who can make emergency arrangements for you.