Below is direct feedback from our clients – both residential and commercial…
“I just wanted to drop a quick note in praise of the three guys who attended my property to pump out, jet and service my treatment plant. They were prompt, friendly and knowledgeable and could not have been more helpful. All too often people only think to write to complain and not to praise – latter is just as important and these three guys deserve it!”
Mr Hammonds – Household Customer
“Thank you again for the excellent response to our emergency spill situation. The customer was extremely complimentary in the way that you dealt with the urgent job, but was just as impressed with your driver. His hands on approach, excellent communication and willingness in getting stuck in stands him a cut above the rest.
I had great feedback from everyone involved yesterday as I wasn’t on site but yet again today your driver arrived and greeted me with a handshake. He got on with the job and assisted with some great service and was all too happy to help and go the extra mile. Please pass on my thanks to your driver on a job well done.”
Facilities Manager – Cosmetic Manufacturing Facility & Laboratory
“Highly efficient service delivered in a professional and personable manner. From a customer service point of view, they ticked all the boxes and I would certainly be happy to not only use them again, but recommend their service to others.”
Mr Cummins – Household Customer
“Highly recommended. Honest advice and clearly the clients needs are put first. I could not ask for a better service, thank you.”
Ms Knightscliffe – Household Customer
“I just wanted to let you know how impressed I am by everything you and your team have done for me!! I very much doubt any other company would have done as much as you have to help us out! I’ll definitely only use you guys from now on and will be recommending you everywhere!”
Ms Gedge – Household Customer
“When we initially had a problem, you provided us with a very quick, efficient and reasonable solution and carried out the work out of hours at our convenience to minimise customer disruption. We were very satisfied with the works and appreciated your follow up calls. In all a terrific service all round. Thank you.”
Sales Manager – Birchwood Group
“Your team left everything in working order, I was impressed by the attitude of your staff – friendly, courteous, efficient and kept me in the loop.”
Ms Waterschoot – Household Customer
“We were very pleased by the high quality ‘first time’ cesspit emptying service provided. This is our first experience of an unsewered house and we did not know what to expect, but your operative was very reassuring and knowledgeable, quick and efficient! He also made really helpful suggestions as to how we could manage our cesspit optimally and this has improved our understanding of ‘private drainage’ by about 100%!”
Mr Brown – Household Customer
“Thanks for the work over last couple of weeks. Your operatives were excellent with really good attitude and information. We will be in touch again.”
Supervisor – Airconaire
“CountyClean carried out an excellent job clearing our Gullies and drains on Thursday 14th June, removing debris and silt from our drains. They were very accommodating arriving at our Sandwich site at 08.30 from Eastbourne missing the rush hour traffic.
The team was very professional with a top grade tanker and understood our flooding problem, as to where our waste water was going on leaving our site. They found the outlet hole in the ditch, which was off our properties, where water movement could be heard via the tanker jet pipe. Many thanks to the team from County Clean.”
Estate Manager – Stonar Gardens Residents Company
“We are more than happy with the service you provide us and your engineer reports are extremely useful, easy to understand and backed up with photographs for additional information.”
Estate & Facilities Management – University of Brighton
“Many thanks for your very prompt and professional service. Your pump service team were fantastic and kept me informed of their progress on site at all times, a credit to your business.”
Manager – Stoneham Construction
“Both jobs went very well and swiftly. I was impressed by the quality of work and knowledge your team held, thank you.”
Director of Operations – Jerwood Gallery
“Huge thanks to the whole team who took care of us in a very distressing emergency situation at our home in a professional, trustworthy, sympathetic, friendly and helpful manner.”
Mr Kirstein – Household Customer
“GPB have used CountyClean Group for road sweeping, removal of water and CCTV / jetting of drainage. Every time I have used CountyClean they have performed admirably with consideration to the needs of not just GPB but the clients we are working for. CountyClean have been able to service every job I have asked for in a timely professional manner. I would not hesitate in recommending them to others.”
Matt Phillips – GPB Construction Ltd
“Your operatives have been very helpful and friendly all week, but what is really great is that by using CountyClean Group’s non-potable water tankers on site we have doubled our productivity for this project.”
Justin Webster – Hydro Turf Ltd
“Fantastic prompt efficient service with polite staff both in the office and their drivers are always very courteous. I wouldn’t use anyone else.”
Dawn White – Household Customer
“Thank you for all your help and for being so fast, you have been incredibly helpful and got a lorry here within a couple of hours of my call. Genuinely very much appreciated. I have shared your details with my network and will call upon your services again.”
Facilities & Estates Manager – Food production industry
“I would just like to thank you for the excellent service we received. We have never used your company before, but we sure will use you again and would recommend to anyone! We have had an extremely good service from CountyClean Group, especially Louis Dimmock who went above and beyond to assist us, he was extremely helpful and understood all our requirements.”
Tammy Wyatt – TAG Construction (UK) Ltd
“CountyClean Environmental Services Ltd carried out detailed CCTV Drain surveys for Thames Water on the fattiest sewer in Kingston-upon-Thames, with the video footage from the survey going viral on YouTube and receiving global news coverage. Their crews worked tirelessly to remove tons of fat through 14 consecutive nights to minimise disruption to local residents and businesses.
The high-pressure water jetting service delivered by CountyClean was exceptional. Their Kroll Recycler, with the latest technology on board and its ability to remain on station, was perfectly matched for the task and more than capable for dealing with such a large project. Their crews were very experienced and complied with all Health & Safety legislation as a matter of course.
Without CountyClean’s assistance this job for Thames Water would have taken months to complete instead of just 3 weeks.
We are more than satisfied with the response and speed that you deploy your vehicles and crews on the Thames Water reactive contract and the extra mile you go!!”
Gordon Hailwood – Thames Water
“I been a supplier to CountyClean Environmental Services Ltd for a few years now and find them highly professional to deal with. They are very innovative and have one of the most technologically advanced fleet of vehicles in the UK. They only use the highest quality and most modern equipment available. Their team have a superior knowledge of the industry and take great pride in what they do. They are an absolute pleasure to deal with.”
Damien O’Connor – O C Mechanical
“One of the most professional companies I have ever had the pleasure to deal with. Would recommend them in a heartbeat. Rapid response, reliable and affordable!”
Brian Hickey – Household Customer
”My wife and I are pleased to tell you that we are delighted with the installation. Changing from the brick built septic tank that was installed in 1960 has improved the quality of our lives no end. We now flush with pleasure instead of fear.
We must also tell you how pleased we were with the installation team you sent. It was a pleasure to have them in our home. Ross Farnes and his two assistants were charming. They had to deal with some days of heavy downpour which made our heavy clay soil difficult to work with.
Everything however went smoothly, like well-oiled machinery, despite the inclement weather and exceedingly tight access and sharp corners Ross had to negotiate bringing in and removing the excavator. ”
Mr and Mrs Kay – Household Customers